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Service Plans

Because reliability means business.

A maintenance and repair program1 designed to increase vehicle utilisation and protect your vehicle and your business from unexpected operating costs.

Mercedes-Benz Service Plan Brochure

Complete Service Plan.

A full service package offering all round protection. Complete Service Plan covers a range of repair and maintenance work including wearing parts. Please consult inclusions and exclusions list in the brochure for more information. The best choice to ensure that your vehicle is in tip-top condition, is always available for use and that costs are kept under control.

Benefits at a glance.

  • A Complete service, repair and wear and tear package for all-round protection.
  • Preventative Maintenance - Parts can be replaced before they become worn, protecting you from costly repairs and unplanned time off the road.
  • Predetermined payments.
  • Reduced administration, leaving you free to concentrate on your core business.
  • For terms of up to 60 months or 1,200,000km.
  • Roadside Assistance - Repairs, maintenance and towing cost are all covered if the vehicle breaks down due to a part that's covered under the Complete Service Plan.2

 

BestBasic Service Plan.

BestBasic includes all scheduled servicing work for your vehicle, as per the Mercedes-Benz requirements specified in the Mercedes-Benz Maintenance Manual, along with replacing globes and wiper blades when required. We offer attractive pricing on parts and labour, including a set monthly cost for an agreed term.

Benefits at a glance.

  • All scheduled services are carried out by trained Technicians using genuine parts and lubricants.
  • Predetermined payments.
  • Available at any point in the truck's life.

 

[1] Repairs include material or manufacturer defects. Terms and conditions apply. Please contact your authorised Mercedes-Benz trucks dealer for a copy of the full terms and conditions including inclusions and exclusions of items covered under each of the Service Plans offered.

[2] Terms and conditions apply. Please contact your authorised Mercedes-Benz trucks dealer for a copy of the full terms and conditions including inclusions and exclusions of items covered under each of the Service Plans offered.

Preventative Maintenance

Prevention is always better than cure. Preventative Maintenance assists to maximise the operating life of components while minimising the chance of unscheduled and costly breakdowns. Why wait for components to wear out, risking the chance for major repairs and downtime. For any truck to work at their optimum, components need to be replaced at the right time.

  • Minimises breakdowns and emergency repairs.
  • Reduces unscheduled and costly downtime.
  • Improves efficiency by keeping trucks operating at their optimum.
  • Decreases stress on other parts caused by aging components.
  • Contributes to operator peace of mind.
Benefits
Upfront Pricing

Choosing to replace a worn part at the recommended time allows our technicians to promptly provide you with a comprehensive price upfront, ensuring optimum cost transparency.

Cost Advantage

Not only can you save by avoiding potential costly repairs and downtime, you can save up to a further 15% by choosing to replace and return eligible Mercedes-Benz Genuine Remanufactured Parts^.

Operating Efficiency

Improves efficiency by keeping trucks operating at their optimum, decreasing stress on other parts caused by ageing components.

Quicker Turnaround

Timely replacement aligned with your existing service maintenance intervals can reduce the number of unscheduled workshop visits, helping keep your valuable time out on the road as you planned.

REPOWER WITH MERCEDES-BENZ TRUCKS.

Keep your truck on the road with a new lease on life.

The uncertainty and disruption in transport and logistics over the last couple of years has placed increasing demands on all transport companies. Along with new operating conditions, and the sheer volume of home deliveries and services, the need to keep your truck on the road has never been greater. Mercedes-Benz Trucks understands you need for certainty. That’s why we developed Mercedes-Benz Trucks RePOWER.

What is Mercedes-Benz RePOWER?

Available on 13l and 16l Mercedes-Benz Trucks, RePOWER has been developed to extend the operational life of your truck by providing you with five different options to overhaul the truck’s key driving components, from core maintenance parts all the way through to complete engine and transmissions.

Existing Service Plan contracts with Mercedes-Benz Trucks are able to be extended across the five different RePOWER options, and our Mercedes-Benz Trucks two-year parts warranty is included for any parts fitted under any of the RePOWER options (provided that the works are carried out at an authorised Daimler Truck Dealership).

Best of all, Daimler Truck Financial Services (DTFS) can finance the RePOWER costs into your existing finance contract with the option of a Guaranteed Trade Back amount, even if the existing finance contract is not currently financed with DTFS, subject to the DTFS Fast Track RePower credit approval process. So, you can have the reassuring certainty of continuing to operate the Mercedes-Benz Truck you own today, but with a re-powered version supported by our two-year parts warranty, and a Guaranteed Trade Back, in just days with no impact to your cash flow if you choose to finance.

What are the RePOWER options?

With five RePOWER options to choose from, you’ve got the flexibility to choose a level that’s right for you.
Click below to see the list of inclusions with each option.

RePOWER Blue_Base RePOWER Bronze_Final Drive RePOWER Gold_Engine RePOWER Platinum_Full RePOWER Silver_Gearbox

^Used parts are taken in part payment, provided that they meet the latest return criteria. Ask your Mercedes-Benz commercial vehicle dealership for full details.

Freightliner Service Plans

No matter what you are carrying or what industry you are in, the primary purpose of your truck is to earn money. There are many reasons why a Service Plan from Freightliner can make this easier for you, such as attractive, predetermined maintenance and repair costs, improved vehicle operational reliability and reduced administration.*

Our Freightliner Service Plans are flexible, which means that whether you have a fleet of long-haul trucks or a single vehicle doing local runs, we have the right combination of Service Plans to meet your particular requirements.

Complete Service Plan

A full service package offering all round protection. Complete Service Plan covers a range of repair and maintenance work. Please consult inclusions and exclusions list in the brochure for more information. The best choice to ensure that your vehicle is in tip-top condition, is always available for use and that costs are kept under control.

Benefits at a glance
  • A complete service, repair wear and tear package for all-round protection
  • Predetermined instalments
  • Reduced administration, leaving you free to concentrate on your core business
  • For terms of up to 60 months or 1,000,000km.
  • Roadside Assistance – Repairs, maintenance and towing cost are all covered if the vehicle breaks down due to a part that’s covered under the Complete Service Plan.*

Terms And Conditions.

*Terms and conditions apply. Please contact your authorised Freightliner commercial dealer for a copy of the full terms.

BestBasic Service Plan

BestBasic includes all scheduled servicing work for your vehicle, as per the Freightliner requirements specified in the Freightliner Maintenance Manual, along with replacing globes and wiper blades when required. We offer attractive pricing on parts and labour, including a set monthly cost for an agreed term.

Benefits at a glance
  • All scheduled services are carried out by trained Technicians using genuine parts and lubricants.
  • Predetermined payments.
  • Available at any point in the truck’s life.

5 YEARS/500,000KMS COMPLIMENTARY BESTBASIC SERVICE PLAN

Need another reason to purchase the Cascadia? How about a 5 years/500,000kms Complimentary BestBasic Service Plan.*

Complimentary BestBasic Service Plan will cover all scheduled servicing work for your new Cascadia for the next 5 years, carried out by trained Technicians using Freightliner Genuine Parts and lubricants. We'll even replace your trucks wiper blades and globes when needed.* For all round protection, including repair items and 24/7 Roadside Assistance, talk to your authorised Freightliner dealer about upgrading to a Complete Service Plan.

Terms And Conditions

*Terms and conditions apply. Complimentary BestBasic 5 years/ 500,000kms (whichever occurs first from the date the vehicle is first registered) Service Plan available on eligible Cascadia vehicles (on-highway application up to and including 108T GCM and maintained as per Cascadia Supplementary Maintenance Manual Service Schedules II & III). On-highway applications up to and including 108T GCM, maintained as per Cascadia Supplementary Maintenance Manual Service Schedule I are capped at 5 years/3,000 hours (whichever occurs first from the date the vehicle is first registered). Valid for new vehicles purchased from 1st January 2024 and delivered by 31 December 2024, unless extended. Covers all scheduled service work relevant to the vehicle as specified in the Cascadia Supplementary Maintenance Manual, and can only be carried out in an authorised Freightliner dealership. Please contact your authorised Freightliner dealership for a copy of the full terms and conditions including inclusions and exclusions of items covered under the BestBasic Service Plan. Freightliner is a registered trade mark of Daimler Trucks North America LLC, distributed in Australia and New Zealand by Daimler Truck Australia Pacific Pty Ltd ACN 618 413 282 / NZCN 8039364

SERVICE PLANS

Complete Service Plan.

A full service package offering all round protection. Complete Service Plan covers a range of repair and maintenance work. Please consult inclusions and exclusions list in the brochure for more information. The best choice to ensure that your vehicle is in tip-top condition, is always available for use and that costs are kept under control.

Benefits

  • A complete service, repair and wear and tear package for all-round protection.
  • Predetermined payments.
  • Reduced administration, leaving you free to concentrate on your core business.
  • Roadside Assistance – Repairs, maintenance and towing cost are all covered if the vehicle breaks down due to a part that’s covered under the Complete Service Plan.*

BestBasic Service Plan.

BestBasic includes all scheduled servicing work for your vehicle, as per the Fuso requirements specified in the Fuso Maintenance Manual, along with replacing globes and wiper blades when required. We offer attractive pricing on parts and labour, including a set monthly cost for an agreed term.

Benefits

  • All scheduled services are carried out by trained Technicians using genuine parts and lubricants.
  • Predetermined payments.
  • Available at any point in the truck’s life.

*Terms and conditions apply. Please contact your authorised Fuso dealer for a copy of the full terms.

2024 CAPPED PRICE SERVICING

Fuso is now taking the guesswork out of your scheduled servicing. With our participating Fuso dealerships, you can now get capped, upfront, totally transparent pricing for your Fuso Truck or Bus through Capped Price Servicing.*

That's great value for Genuine Parts and Fuso Factory trained technicians.

* Please refer to the Annual Fuso Capped Price Servicing terms and conditions.


Capped Price Servicing Calculator

Follow the prompts below to select your Fuso model and calculate your scheduled servicing cost through any of our authorised Fuso dealers.


Annual Fuso Capped Price Servicing Terms and Conditions

These Terms and Conditions govern the Fuso Capped Price Servicing Program provided by Daimler Truck and Bus Australia Pacific Pty Ltd ABN 86 618 413 282 (“DTBAuP”).

Definitions

Subject to these Terms and Conditions, owners of Eligible Vehicles are entitled to obtain Standard Scheduled Servicing of their Eligible Vehicle during the Program Period from any authorised Fuso Dealership for a price that is equal to or less than the applicable Annual Fuso Capped Price ("Annual Capped Price Servicing").

Servicing conducted under the program must be carried out in accordance with relevant Standard Service Schedule recommendations. If any scheduled maintenance service is missed or delayed, additional costs may apply when the Eligible Vehicle is presented for its next scheduled maintenance service in addition to the capped price for that particular service.

The applicable Annual Capped Price Servicing will cover the standard items in each Scheduled Service as set out in the relevant Warranty & Service Schedule book.

The standard items in each Scheduled Service are:

  • labour;
  • parts;
  • lubricants; and
  • sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc.
  1. Service intervals are determined for trucks used on sealed roads, on highway applications. If used under severe conditions such as dusty, hot, extreme cold, mining (above and below ground), exploration, then service intervals are to be reduced in accordance with these conditions.
  2. Where trucks or buses are used for periods of time stationary with a transmission power take off (PTO) engaged to provide power for specialist bodies and/or applications, then service intervals must be carried out in accordance with operating hours (1 hour = 50km).
  3. Should the truck be seldom or infrequently used, it should be inspected as per the time periods stated in the relevant Warranty & Service Schedule book.
  • Tyre balancing and wheel alignment where required;
  • Repair of accident damage to any body, driveline or chassis components;
  • Additional maintenance due to modification from original specification;
  • Normal wear and tear consumable items and parts requiring additional maintenance (including but not limited to clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types, fuses, trims, brakes, diesel particulate filters, catalytic converters, all belts, water pumps, tyres, satellite navigation update disks and all other parts of your vehicle that are subject to normal wear and tear);
  • Items or work required as a result of vehicle misuse or abuse or as a result of the Eligible Vehicle not being driven in accordance with the manufacturer’s specifications and guidelines;
  • Additional fluids and additives not specified in the relevant Service Schedule – Warranty & Service Schedule book;
  • Adjustments not specified in the relevant Service Schedule – Warranty & Service Schedule book;
  • Additional maintenance and repairs that may be recommended by your Authorised Fuso Dealer to suit your individual driving characteristics;
  • Service or maintenance of non-genuine Fuso parts;
  • Service, fitment or maintenance of any accessories, including Fuso accessories

These items will be identified as a separate charge to the published Annual Fuso Capped Price Servicing.

6.1 The Customer agrees:

  1. to deliver the Eligible Vehicle to a any authorised Fuso Dealership at each relevant service interval in accordance with the Eligible Vehicle’s Warranty and Service Schedule book;
  2. to make the Eligible Vehicle available at any authorised Fuso Dealership by prior appointment in a reasonably clean condition; and
  3. that all instructions for use of the Eligible Vehicle contained in the Warranty & Service Schedule book shall be carried out accurately and fully.

6.2 Should any additional work be required, above and beyond the inclusions provided under a Capped Price Standard Scheduled Service, the Authorised Fuso Dealership is required to contact the Customer with the details of this and obtain the Customer’s authorisation before any additional work is carried out on the Eligible Vehicle.

The Annual Fuso Capped Price Servicing maximum price will apply from 1st of January each calendar year until the 31st December. A new annual Fuso Capped Price will be published for a program period of one calendar year’s duration for each subsequent calendar year following the current Program Period.

9.1 No refund or deduction is payable to an owner in respect of an Eligible Vehicle which has not been presented to a Participating Authorised Fuso Dealership for an Annual Fuso Capped Price Service during the relevant time or distance travelled of the Eligible Vehicle referred to in Item 6.1(a) of these Terms and Conditions.

9.2 Further, if a Scheduled Annual Fuso Capped Price Service is missed or delayed within the Eligible Vehicle’s applicable time and distance period referred to in Item 6.1(a) of these Terms and Conditions, additional work may be required to be undertaken at the next scheduled Annual Fuso Capped Price Service, and such additional work will be at the Eligible Vehicle owner’s cost.

Current as at 01 January 2023


Daimler Trucks Geelong - North Geelong

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